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Thank you for your interest! We will be in touch with you shortly!
Best regards
Raffles Relocation & Mobility

 
Raffles Relocation & Mobility Pte. Ltd.
896 Dunearn Road
Sime Darby Centre #04-03 A,
Singapore 589472
Tel. No: (65) 68943720
Fax: (65) 68953731
Email: enquiry@rafflesrelo.com

 

Contact us

Robustly Global Network

Over 2000 Partner Agents |  Across 160 Countries |  6 Continents


Argentina, Australia, Austria, Bangladesh, Belgium, Bolivia, Brazil, Bulgaria, Canada, Chile, China, Costa Rica, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Kuwait, Luxembourg, Malaysia, Mexico, Morocco, Nepal, Netherlands, New Zealand, Norway, Oman, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam.


"WE MOVE YOU"
Anywhere - Everywhere

VALUE ADDED SERVICES

UPON DEPARTURE

  • Immigration and Visa Assistance
  • Vehicle Shipping
  • Airport Transit & Assistance
  • Air & Sea Freight Services
  • Handyman & Cleaning Services
  • Antiquities Packing & Crafting
  • Long Term Storage | Short Term Storage
  • Climate Controlled Storage | Wine Vault

UPON ARRIVAL

  • Airport Meet & Assist
  • City Orientation
  • Valet Services
  • Settling in Services
    • - House | Office Search
    • - Schools | Universities Search & Assist
    • - Medical & Other Professional Services Information
    • - Furniture Rental
    • - Short Term | In-Transit Storage
    • - Cultural Workshops

SCOPE

This Privacy Policy applies to the Raffles Relocation & Mobility Pte. Ltd. “we” or “us”.


INFORMATION COVERED

This policy applies to all non-public, personal information that may be used to identify you as a visitor to the website at www.rafflesrelo.com, (the “Website”) as our customer, or as a potential customer (“Personal Information”, as defined below), that is obtained by us in connection with the Website or providing a product or service to you as part of our operations.

This privacy policy governs the manner in which Raffles Relocation & Mobility Pte. Ltd.collects, uses, maintain and discloses information collected from users (each, a “User”) of the www.rafflesrelo.com website (“site”). This privacy policy applies to the site and all products and services offered by Raffles International Relocation Pte Ltd.


PERSONAL INDENTIFICATION INFORMATION

We may collect personal identification information from users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, appropriate, name, email address, mailing address, phone number, credit card information.


COLLECTION OF PERSONAL INFORMATION

We rely on many sources of information to understand and meet our customers’ and potential customers’ needs and to fulfil our business objectives, including Personal Information that may be collected by the Raffles Relocation & Mobility Pte. Ltd. or our agents, dealers, van operators or other representatives or third-party companies authorized to act on our behalf (“Representatives”). 

“Personal Information” may include your name, street and email address, phone number, and may also include financial information, such as credit card or other bank account data. In the case of moving and storage services, this information may also include your origin address and destination address, details about the nature of the goods being shipped, and the names and contact information for other persons involved in the shipment or authorized to provide direction on your behalf. We limit our collection of Personal Information to that which is necessary for its intended purpose.

The sources of Personal Information may include:

  • Information you provide to us or to our Representatives in person or on the telephone;
  • Information provided when you visit the Websites or communicate with us by email;
  • Information that you may supply to us in written or electronic surveys;
  • Information about your past transactions with any of the Raffles Relocation & Mobility Pte. Ltd.;
  • Information from consumer reporting agencies; or
  • Information from anyone that you have authorized to provide such information to us.
  • We maintain Personal Information only as long as needed for legitimate business purposes, or as required by contractual or legal requirements.
  • We limit access to Personal Information about you to those employees and representatives who need to know that information to provide our products and services to you. You should always safeguard your own Personal Information by protecting any passwords or other identifying information used to access your account with Raffles Relocation & Mobility Pte. Ltd. and by safely disposing of any records or reports that are no longer needed.


PARTIAL INVALIDITY

If any provision or portion of our Privacy Policy is wholly or partly unenforceable, the remainder of that provision will still remain in effect.


GOVERNING LAW AND JURISDICTION

Our Privacy Policy shall be governed by the laws of the Republic of Singapore and Parties submit to the exclusive jurisdiction of the Courts of Singapore.


MEDIATION CLAUSE

Notwithstanding anything in this Privacy Policy, in the event of any dispute, controversy or claim arising out of or relating to this Privacy Policy, no Party shall proceed to any form of dispute resolution unless the Parties have made reasonable efforts to resolve the same through mediation in accordance with the mediation rules of the Singapore Mediation Centre. A Party who receives a notice for mediation from the other Party shall consent and participate in the mediation process in accordance with this provision.


WHAT WE DO WITH YOUR PERSONAL INFORMATION

We may use the Personal Information including testimonials provided by yourself in order to respond to a request for an estimate; furnish a requested product or service to you; respond to your email or other inquiry; to help improve our services; or to send to you updates or notices about our products and services that we think may be of interest to you. In order to provide you with the full range of services you request from us, it may be necessary for us to share Personal Information among the Raffles Relocation & Mobility Pte. Ltd. or with our Representatives, or other companies that we have engaged to provide services on our behalf. We require those companies to use your Personal Information solely for the purposes for which it was provided and consistent with this Privacy Statement. Conduct Surveys. From time to time, we may use survey forms to better understand our customers’ needs, to evaluate our services, and to create products and services that respond to their interests. Customers may decline to participate in these surveys. Raffles Relocation & Mobility Pte. Ltd.will not disclose survey response information outside of the Raffles Relocation & Mobility Pte. Ltd. group, other than to our survey vendor(s) who assist us in collecting and analysing such information or to our Representatives or other authorized service providers, solely for the purpose of improving our products and services. Comply With Legal Processes. There are situations where we may disclose to third parties the Personal Information we collect as permitted or required by law. This may include disclosure to government entities, courts or other entities, such as in response to subpoenas or other legal or regulatory processes, or to protect against fraud. Other Business Interests. We may also combine your Personal Information with other consumers' Personal Information or other publicly available information to help us satisfy our legitimate business interests, such as performing trend analysis or market studies; identify consumer preferences or interests; set prices; perform billing functions; establish credit; or comply with government regulations. We may also share anonymized data, such as statistical or demographic information in aggregate form, with third parties for research or marketing purposes. However, this anonymized data will not contain any of your individually identifiable Personal Information. Credit Reporting Agencies. We may report information about your account(s) to credit bureaus and/or consumer reporting agencies. Late payments, missed payments, or other defaults on your account(s) may be reflected in your credit report and/or consumer report and may affect your ability to obtain credit.


HOW WE PROTECT YOUR PERSONAL INFORMATION

We use reasonable measures to safeguard the security and integrity of your Personal Information through procedures and technology designed for that purpose. For example:


THIRD PARTY WEBSITES

User may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and link, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have link to our Site, is subject to that website’s own terms and policies.


COOKIES, INTERNET-RELATED INFORMATION, AND “DO NOT TRACK”

A cookie is a small text file that may be placed in your browser by websites you visit and the content partners for those sites.  Cookies help websites remember visitors when they return to the site. For example, a cookie can help a website remember that you’ve already registered, so you don’t have to sign in again each time you visit. Essentially, cookies are used to customize websites based on the content you view and the preferences you have indicated. We may use the following cookies on the Websites: Strictly necessary cookies. These are cookies that are required for the operation of the Websites. They include, for example, cookies that enable you to log into secure areas of the Websites, use a shopping cart or make use of e-billing services. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Websites when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies. These are used to recognise you when you return to the Websites. This enables us to associate individual customers with their information profiles or personalise our content for you, greet you by name and remember your preferences (for example, a choice of language or region). Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Websites and any advertising displayed on them more relevant to your interests. We, or third parties acting on our behalf, may use cookies to present information about Raffles Relocation & Mobility Pte. Ltd. services to you.  They may also be used to provide information by third parties unrelated to Raffles Relocation & Mobility Pte. Ltd. regarding goods or services that you may find helpful in connection with your move or relocation. (See also the section on Google analytics below). You have choices regarding the use of cookies. You can use the preferences in your browser to view, control and delete the cookies you have by, for example, emptying the cache in your browser.  You may visit the “Help” menu on your Internet browser for more information, or check with your browser provider. You may also “opt out” of receiving advertisements or other cookies by using services such as those provided by the Digital Advertising Alliance or Network Advertising Initiative.  You may find more information about their members and the “opt out” process by going to their websites at www.aboutads.info/choices or www.networkadvertising.org. By visiting any of the Websites without taking steps to block or remove cookies, you are consenting to the use of cookies and other web technologies in connection with the Websites, as described in this Privacy Policy.  In addition, the Web servers for some of the Websites use an extended log file format which captures other information about your activity on those Websites including the date and time of visit; referring address (location from which a visitor comes to our site); type of Internet browser; and Internet Protocol (IP) address. The log file does not capture your email address or other information identifying you.  We use this information to maintain and secure the Websites, monitor usage patterns, protect our intellectual property, and improve the appearance and content. “Do Not Track” is an initiative to develop a signal for an Internet user to notify websites that he or she does not wish to be tracked by third parties. More information on the initiative is available here: http://www.w3.org/2011/tracking-protection/. Do Not Track has not yet been standardized because the initiative has not yet come to a consensus on exactly how websites should respond to these types of signals. Like many other websites, the Websites do not respond to Do Not Track signals.


GOOGLE ANALYTICS

Some of the Websites may use Google Analytics and Google Display Advertising which collect anonymous Website user activity data through the use of both first-party and third-party cookies. We use the Google Display Advertising features, which collect data through the third-party DoubleClick cookie, in order to:   Serve you with relevant advertising after you leave the Websites; Provide us with information about how our use of various advertising services is related to visits to the Websites; and Identify trends in how the Websites are being used, and by what demographics, and publish those trends in reports for internal use. Google Analytics collects your IP address. We use your IP address information to learn the geographical locations where the Websites are being used.  Your IP address does not identify you personally nor does it contain personal information such as your name or email address. We will not merge your personal information with information collected through the DoubleClick cookie without first providing you with notice of the merger and obtaining your opt-in consent. You may opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Google’s Ads Settings.

You can learn more here:

https://support.google.com/ads/answer/2662856?hl=en&ref_topic=2971788. You may also opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on, which is available here: https://tools.google.com/dlpage/gaoptout/. Please note that if you opt-out of Google Analytics tracking, you will continue to receive advertisements as you browse on the Internet, but those advertisements will not be tailored to your interests.


CHANGES TO THIS PRIVACY POLICY 

Raffles Relocation & Mobility Pte. Ltd. has the discretion to update this privacy policy at any time. When we do, we encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. 


YOUR ACCEPTANCE OF THESE TERMS 

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. 


CONTACTING US 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:  Raffles Relocation & Mobility Pte. Ltd. 896 Dunearn Road, Sime Darby Centre #04-03A, Singapore – 589472 E- Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


DISCLAIMER

The information contained in Raffles Relocation & Mobility Pte. Ltd. website (www.rafflesrelo.com) with regards to the services rendered is for general information purposes only. The information is made available by Raffles Relocation & Mobility Pte. Ltd. and in all our sincere efforts to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related photographs and graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. The content of this website should not be considered to be a recommendation or solicitation for the user of this website and the decision you make should be based on your own due-diligence and preference and by your own free will.

In no event or under any circumstances will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data monies or profits arise out of, or in connection with, the use of the mentioned services by Raffles Relocation & Mobility Pte. Ltd. Raffles Relocation & Mobility Pte. Ltd.endeavours to provide you with complete relocation options and in doing so may use third party suppliers and service providers to provide and deliver those services to you. The service, content, goods and services from or through the service provided by the service partners of Raffles Relocation & Mobility Pte. Ltd.and all warranties, express or implied, are disclaimed. and Raffles Relocation & Mobility Pte. Ltd.are not liable for any direct, indirect, special, incidental, or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages by the service providers. The limitations of damages set forth above are fundamental elements of the basis of the bargain between the service providers and customer.

Pictures, Photographs and graphics are for presentation purposes only. Storage services including warehouse storage, climate controlled storage, wine cellar etc is subject to space availability.


INDEMNITY:

The client agrees, to the fullest extent and Raffles Relocation & Mobility Pte. Ltd. stands indemnified and harmless of and from any and all claims, demands, losses, causes of action, damage, law suits, judgements, including attorney’s fees and costs, to the extent caused by, arising out of, or relating to any or all the services offered by Raffles Relocation & Mobility Pte. Ltd. and the service providers engaged by Raffles Relocation & Mobility Pte. Ltd. By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the Site following the posting of these changes to this policy will be deemed your acceptance of those changes.